WEB ACCESSIBILITY COMMITMENT

This commitment was last updated on 10 January 2025

Jberina Limited – Website Accessibility Statement

1. Our Commitment

Jberina Limited is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to achieve this goal.

2. Standards and Guidelines

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with a wide array of disabilities.

3. Ongoing Efforts to Ensure Accessibility

We take the following measures to ensure accessibility of our website:
- Regular accessibility reviews and audits
- Inclusion of accessibility as part of our web design and development process
- Staff training on accessibility practices
- Feedback mechanism for reporting accessibility issues

4. Feedback and Contact Information

We welcome your feedback on the accessibility of the Jberina Limited website. If you encounter accessibility barriers or have suggestions, please contact us:

Jberina Limited
Email: compliance@jberina.co.zm
Address: Sunshare Tower, Katima Mulilo Road, Lusaka, Zambia

5. Known Limitations

Despite our efforts, some content may not yet fully adhere to the highest accessibility standards. We are working to address these limitations and appreciate your patience and understanding.

6. Statement Date

This accessibility statement was last updated on 10 January 2025.

Jberina Limited prioritizes accessibility in our physical offices and branches.

We have implemented various measures to ensure a seamless experience for individuals with disabilities, including but not limited to:

• Wheelchair-accessible entrances and ramps at all primary entry points

• Clearly marked signage with high-contrast text for easy visibility

• Accessible restrooms equipped with grab bars and sufficient maneuvering space

• Designated parking spaces close to building entrances for persons with disabilities

• Staff training on disability awareness and inclusive customer service

• Availability of assistance upon request, including guided support and document reading for visually impaired visitors

• Quiet spaces or waiting areas for individuals with sensory sensitivities

We are continuously working to identify and remove barriers to inclusion, and we welcome feedback from the public to help us improve.